Head of Operations & Business Management

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.BUSINESS OPERATIONS MANAGER (STARLINK GROWTH)Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world - bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The North American Business Development team is seeking aBusiness Operations Manager to serve as a pivotal partner to help define where the team focuses and how it executes. This role owns the operational backbone of North American Business Development initiatives, while also driving foundational strategy work that shapes the team’s long-term direction. It’s vital that Starlink deals and partnerships be optimized for speed and for scale. This role requires deep program management and business operations expertise, comfort working with both people and data, and fluency in financial analysis, reporting, and the day-to-day mechanics that make Starlink business development initiatives run. The ideal candidate combines strong program management, business operations, and chief-of-staff capabilities with strategic rigor and long-term vision. This is a unique opportunity to work at the cutting edge of connectivity technologies with a world-class team focused on connecting every household and traveler. RESPONSIBILITIES:Own the operationalization of existing and upcoming business development initiatives, driving program management, deal pipeline tracking, cross-functional coordination, and execution discipline so initiatives move with speed and scale Build and maintain the inner workings of deal constructs and third-party integrations: tracking systems, reporting cadences, financial and operational metrics, accountability frameworks, and status visibility for leadership Partner closely with business development vertical leads, product, marketing, engineering, finance, and legal to ensure clear ownership, timely execution, and clean handoffs from opportunity through launch and scaleCollect, synthesize, and surface customer, channel, and internal feedback to influence operational excellence and optimize deal tracking of the Business Development teamConduct new vertical research, develop big-bet hypotheses, and perform structured assessments of target partners and channels to inform team prioritization and resource allocationReport on progress of strategy and operations initiatives, presenting insights, risks, and recommendations directly to Starlink leadershipSupport outreach, intake, and qualification of strategic opportunities; synthesize findings into clear recommendations for the Business Development teamDrive continuous improvement of team processes, tools, and operating rhythms to increase throughput, clarity, and accountability across growth workstreamsConduct ongoing market and competitive analysis to identify consumer trends, channel opportunities, and emerging technologies relevant to Starlink’s ecosystem BASIC QUALIFICATIONS:Bachelor’s degree in business, finance, economics, engineering, or a related field 5+ years of experience in business operations, program management, strategy, consulting, investment banking, or related roles involving complex cross-functional initiatives3+ years of experience driving execution of revenue or growth-oriented programs, including tracking, reporting, and operationalizing commercial initiatives PREFERRED SKILLS AND EXPERIENCEProven background in program management, business operations, or chief-of-staff roles supporting high-growth or commercial teams in technology, telecommunications, utilities, or subscription-based servicesExperience in management consulting or investment banking, with demonstrated ability to structure problems, build rigorous analyses, and drive recommendations to actionFamiliarity with business development or partnerships in consumer technology, telecommunications, or adjacent sectors - valuable but secondary to operationalizing deal flow and strategic strengthsStrong analytical, financial modeling, and data fluency; comfort with accounting concepts, KPI design, and building clear reporting for leadershipDemonstrated success operationalizing complex commercial or product initiatives and driving them from concept through execution and scaleIndependently motivated with a track record of project ownership, prioritization under ambiguity, and delivering measurable resultsExcellent interpersonal, communication, and presentation skills; able to work effectively with both technical and commercial stakeholdersMBA or master’s degree with a business or technical focus preferred ADDITIONAL REQUIREMENTS:Must be available to work extended hours and weekends as neededWillingness to travel approximately 25-50% of the time to customer locations and other SpaceX locations as required ITAR REQUIREMENTS:S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io.