Full Time - Client Services Rep

Client Service Representative – Full Time $22.00–$26.00/hour (DOE)
Full Time opportunity in Roseville, California
Join the team at Veterinary Specialty Hospital (VSH) Roseville and become the welcoming face of one of Northern California's leading emergency and specialty veterinary hospitals. As a Client Service Representative, you will be supporting the front desk operations of a fast-paced, 24-hour specialty hospital dedicated to exceptional patient care.

At Veterinary Specialty Hospital Roseville, part of Ethos Veterinary Health, you'll join a collaborative team of emergency veterinarians, specialists, Registered Veterinary Technicians, and client service professionals committed to delivering outstanding care to pets and their families.
Our hospital fosters a supportive culture built on teamwork, continuous learning, and exceptional client service, where every team member plays a vital role in creating a positive experience during every visit.
Serve as the first point of contact for emergency and specialty appointments.
Process invoices, collect payments, and maintain accurate financial records.
Prepare, review, and maintain client and patient medical records.
Educate clients on hospital services, policies, and procedures.
Perform administrative duties including scanning, emailing, filing, and document management.
Work closely with veterinarians, technicians, and support teams.
Previous client service or customer service experience required; Proficiency with Windows-based computer systems.
Commitment to delivering exceptional client service.
Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.
Competitive compensation based on experience and skill set plus weekend shift differential
Medical, dental, vision, disability, life, and pet insurance
Flexible Spending Accounts (FSA) and 401(k) with employer contribution
Employee Assistance Program (EAP)
Located just outside Sacramento, VSH Roseville offers an outstanding quality of life with easy access to Lake Tahoe, Napa Valley, and Northern California's outdoor recreation. We proudly welcome team members commuting from Sacramento, Rocklin, Lincoln, Citrus Heights, Folsom, Granite Bay, Loomis, Auburn, Elk Grove, Rancho Cordova, Davis, and surrounding Greater Sacramento communities.
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.
Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. At Ethos, this isn't just a job—it's an opportunity to make a meaningful impact by providing exceptional service to pets and their families during every stage of their veterinary journey. We celebrate diversity and are committed to creating an inclusive workplace for all employees.