Head of Retail Merchandising

Do you like helping others excel? Do you like interacting with customers and finding ways to make them happy? Your role as the Fine Jewelry Supervisor is to supervise and engage a team of Fine Jewelry associates to deliver an amazing shopping experience that will delight our customers, creating loyalty that will have them coming back to the store for years to come! You will be expected to provide great customer service and sales; sales floor leadership and staff supervision; scheduling to meet coverage, along with an ability to provide dynamic leadership, and consistent execution of the elements that drive sales.
Customer Service – models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Drives planning and execution of events and credit card acquisition.
Sales – constantly challenging yourself and the team to drive profitable sales growth through supervising and engaging with the associates. Coaches and develops team by modeling JCPenney's company values to build lasting customer relationships that drive productivity and sales.
Merchandise Flow & Placement – provides direction and support to your team to ensure that merchandise flows to the floor efficiently. Maintains stock levels and presentation standards to the customer.
Team Development – partners with store management to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store.
Performance Standards – consistently meets established performance standards; including but not limited to shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Work experience – minimum of 2 years retail experience
Education – bachelor's degree or equivalent work experience
Drives Performance – solves problems and makes smart decisions that drive sales, profit, or customer service; inspires strong performance in yourself and others.
Builds Relationships – develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
Intensity – proactively finds ways to improve the customer experience; In addition to a competitive wage, this position offers 1% commission on sales of qualified merchandise and a 10% commission for Service and Care plans.
If eligible, we offer a competitive benefits package including medical, dental, and vision coverage, term life insurance, paid vacation and holidays, and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.