Service Person (2nd Shift)

Position: Member Service Representative II

Location: 1884 S. State Road

Remote Status: On-Site

Job Id: 1021

# of Openings: 1

Trumark Credit Union

Job Title: Member Service Representative II

Location: 7350 Large Street Philadelphia PA 19154
Employment Type: Full-Time

Benefits

Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.

Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.

Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.

A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.

Responsibilities
As a Member Service Representative II, you’ll play a vital role in our members' financial journeys:

Engage with members: Provide extraordinary service while identifying their financial needs.

Promote solutions: Educate members on Trumark’s products, services, and programs to offer tailored financial solutions.

Handle loan processes: Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.

Leverage technology: Demonstrate mobile and digital banking tools to enhance member experiences.

Support the branch: Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

Qualifications

Education: High school diploma or equivalent required; continuing education preferred.

Experience: At least 1 year of branch or equivalent experience with a financial institution.

Skills:

Strong communication and organizational abilities.

Knowledge of banking products and systems.

Proficiency in Microsoft Office applications.

Availability: Flexibility to work evenings, weekends, or other shifts as needed.

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