Head of Operations & Business Management

Operations Manager
The Mexican-inspired steakhouse brings bold flavors, premium ingredients, handcrafted cocktails, and a high-energy atmosphere together to create unforgettable nights. The Operations Manager reports to the General Manager and is responsible for driving the company's vision during the daily operations of the restaurant. The Operations Manager will ensure that employees are equipped to execute to our brand standards so that all guests have an engaging and dynamic experience. The Operations Manager will work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs. In addition to supporting the team as a whole, the Operations Manager will have direct oversight for a designated group of employees and will be responsible for all hiring, training, scheduling, and performance.
Assist with recruiting, hiring, training, development and retention of qualified employees for the Operations & Culinary teams
Schedule, conduct and document employee performance reviews to standard operating procedures
Become proficient in all job functions of both front and back of house employees
Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state and local laws
Become proficient in the use of all restaurant technology equipment and software
Day to Day Venue Management

Assist AGM with training, coaching and development of management team in areas including: The Madera Group culture, systems, policies and procedures, personal growth is always up to code with State & Federal regulations
Identify, address and document individual employee performance problems according to standard operating procedures. Complete all administrative duties as outlined and assigned by the GM
Report and help resolve all maintenance issues in timely manner
Brand Standards

Ensure all food and beverage menu items are presented consistently, accurately, and with integrity
Assist in developing new ideas for service standards, food & beverage menu items, and guest relations practices
Conduct daily walk throughs of the venue to ensure the venue is always up to brand standards and in "Mint Condition"
Ensure that all guest complaints are handled and responded to within appropriate timelines and in a manner consistent with brand values and standards
Marketing & Business Development

Assist with driving planning and execution of the business development strategy
Assist with the planning and execution of the digital marketing strategy
Identify key dates, promotions, & yearly programming for the venue
Develop & maintain business relationships with all neighboring business
Actively ensure all staff are propagating the business in appropriate fashion, IE: Social Media & other digital Channels
Constantly oversee promo tables, hosted tables, VIP tables, influencer program, Noble 33 program. establishing personal networks; Inventory & Labor Management

Ensure proper pars and inventory management systems are in place, keep active/running total/par
Manage labor dollars, controlling overtime and labor % according to budget
Ensure accurate monthly inventory is completed and turned in on time
Perform departmental Labor cost analysis and oversight
Financial Controls

Become proficient in and assist the GM with the finance team to produce accurate financial forecasts & budgets
Assist in overseeing profit and loss controls for the venue, identifying potential causes for concern, ensuring P&L margins are maintained, and producing P&L reports as needed
Ensure there are anti-theft measures in place for all financial aspects of the business
Ensure restaurant cash safe is accounted for & tracked
Ensure Petty Cash procedures & logs are accurate & maintained
Ensure all CC transactions are properly handled and make it to bank account
Execute all financial audits as put in place by Director of Operations
Audit payroll and ensure all employees are paid correctly and on time
Ensure Tips are properly handled and distributed by staff and management
College degree in Business, Hospitality, or a Related field; 3-5 years in a management position, preferably in an upscale or lifestyle brand hotel

• Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Strong verbal and written communication skills in English
• Available to work on call shifts, after hours, over weekends and on holidays

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Requires manual ability to use, carry, and operate all necessary equipment
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law. If you require a reasonable accommodation to complete the application or interview process, please contact Human Resources at View email address on click.appcast.io.