Help Desk Support/Technical Support - Remote

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Hours: 8-5pm On-site

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, and the duties and responsibilities may change without notice.

Provide technical support to end users with a high degree of customer service and expertise

Investigate and resolve software and hardware problems over the phone, remotely, in person, and/or via email

Install, diagnose, repair, maintain, and upgrade PC hardware, peripherals, printers and other equipment to ensure optimal performance

Ability to install, configure, and troubleshoot new software, PCs (including processors, RAM, power supplies, video adapter cards, network interface cards, encryption software, hard drives, sound cards, expansion cards, virus protection software, boot processes, and other peripherals (printers, scanners, etc). Knowledge of mixed Windows PC operating system configurations.

Knowledge of McAfee Anti-Virus software. Knowledge of CompuTrace software.

Ability to analyze and understand a wide range of computing issues, moderate business processes and software applications.

Ability to work independently with minimal supervision.

Knowledge of Microsoft Office Products.

Ability to provide excellent customer service (phone etiquette, attitude, etc.).

Fundamental understanding of network concepts (TCP/IP, Ethernet, MS/NT, etc).

Familiarity with Internet and Web Browser concepts.

Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field.

Associate's degree in CS, CIS, or closely related field preferred

CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or placement.

Zones is committed to providing a comprehensive benefits package that includes medical coverage, state-mandated sick leave, and other benefits designed to support well-being and work‑life balance. As an MBE and Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, we value a diverse community. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.