Customer Experience, Care Concierge

Concierge

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.

To be a Cedarhurst team member means you're devoted to doing The Friend's Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst.

Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.

Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service) for eligible employees.

The Concierge, reporting directly to the Executive Director, serves as the first point of contact for residents, families, visitors, and staff, ensuring a warm welcome and exceptional customer service experience. This position plays a key role in creating a safe, organized, and supportive community environment by monitoring entry and exit points, assisting with resident needs, coordinating communications, and supporting daily operations. In addition to managing front desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office, and Sales & Marketing teams, helping to maintain smooth community operations and a positive resident experience.

Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.

Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.

Regularly engage with residents helping them feel valued and cared for

Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed.

Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director

Submit all work order requests to Maintenance on behalf of residents.

Monitor emergency response system and fire alarm panel.

Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing.

Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.

High School Diploma or equivalent preferred.

Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.

Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.

This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.

This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.

Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.

Individuals in this position are required to stay current on all training and ongoing education initiatives. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.