Dealership Service Concierge

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

As a Collision Concierge, you'll address our AutoNation Dealership customer collision needs and coordinate services with the local AutoNation Collision Center. Our Collision Concierges take great pride in their ability to interact with customers, make a great impression and being a skilled problem-solver. Greeting customers and discussing repair options on the service drive or in the sales department

Documenting customer repair needs and estimated costs.

Seeking customer approval for needed repairs.

Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.

Following up with customers to ensure we have met their expectations.

Building rapport with customers to create a base of referrals.

Gaining superior product knowledge to effectively help customers.

Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.

Providing exceptional customer experience to drive loyalty.

Proven ability to provide an exceptional customer experience.

Service Advisor

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.