Sales Engineering

Sales EngineerLos Angeles, CAIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.About the RoleWe're looking for a Sales Engineer to be the technical partner to our enterprise go to market team. You'll work alongside Account Executives on deals with national brands, multi-unit franchisees, and franchise groups, translating what our platform does into outcomes an operator, a CFO, or a CTO cares about.The products you'll support go well beyond ordering. One of them is a machine learning system that decides, store by store and week by week, where a brand's delivery marketing dollars should go and how hard they should work. Others take on the manual, error-prone work enterprise teams do today across dozens of platforms and systems, including making sure every dollar owed is actually collected. Part of your job is being able to explain how these work, prove that they work, and be honest about where they don't fit.What You'll DoPartner with Account Executives through the full enterprise sales cycle, from discovery through technical validation, pilot, and closeLead tailored product demos for audiences ranging from franchise owners to brand marketing leads, finance teams, and IT/engineering stakeholdersRun technical discovery: understand a prospect's POS environment, marketplace footprint, data flows, and current marketing and reconciliation processesDesign, scope, and support pilots, including defining success metrics, test and control structures, and readouts that hold up to scrutiny from a data-literate buyerBuild pre-sale analyses using a prospect's own performance data and public marketplace signals to size the opportunity before a contract is signedOwn the technical sections of RFPs and security questionnaires, working with Product and Engineering to make sure every claim we make is one we can back upBring field feedback back to Product: what enterprise buyers are asking for, where deals stall, and which integrations are unlocking revenueCreate and maintain reusable demo environments, technical collateral, and ROI frameworks the broader sales team can useWhat We're Looking For2–4 years in sales engineering, solutions consulting, technical account management, or a similar customer-facing technical role, ideally in B2B SaaSComfort working with data: you can write SQL, build an analysis in a spreadsheet or notebook, and explain what a result does and doesn't proveA working understanding of how ML-driven products are evaluated, including experimentation, incrementality, attribution, and why "the model did it" isn't an answer a buyer should acceptExperience explaining technical systems to non-technical audiences, and adjusting depth on the fly when the room changesFamiliarity with APIs, integrations, and how data moves between systems (POS, third-party platforms, finance tools)Strong written communication; you'll be writing proposals and RFP responses that executives readCuriosity about how restaurants make money, and the humility to learn from operators who've been doing it for decadesNice To HaveExperience in restaurant tech, food delivery, retail media, or performance marketingExposure to franchise business models and the dynamics between a brand and its franchiseesExperience supporting pilots or proofs of concept with defined success criteriaFamiliarity with Python, BI tools, or dashboardingWhy Join UsDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.What Else You Need To KnowThis role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.The base salary range for this role is $87,000 - $102,000 per year. Add'l Incentive Compensation: Individuals can earn an estimated annual incentive compensation range of $21,750 – $25,500 when meeting performance expectations. Actual incentive compensation varies based on individual sales performance and targets.Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.Benefits Summary (USA Full-Time Exempt Employees):Medical, dental, and vision insurance (multiple plans, incl. HSA options).Company-paid life and disability insurance (short- and long-term).Voluntary insurance: accident, critical illness, hospital indemnity.Optional supplemental life insurance for self, spouse, and children.Pet insurance discount.401(k).Health Savings Account (HSA)Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)Time Off policies:Discretionary vacation days8 paid holidays per yearPaid sick timePaid Bereavement leavePaid Parental LeaveBenefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.Ready to join us as we serve those who serve others?