COUNSELOR (Full Time POSITION)

Career Counselor

MASSHIRE CENTRAL CARE

The City of Worcester is seeking qualified applicants for the position of Career Counselor within its MassHire Central Career Center for the Executive Office of Economic Development. The Career Counselor, working as part of the Workforce Innovation Opportunity Act (WIOA) Team, evaluates individuals who face significant barriers to employment to determine their readiness and eligibility for various training programs and/or employment services. The position focuses on guiding clients toward opportunities that help them secure and sustain meaningful, gainful employment and long-term careers. Through ongoing case management, the Career Counselor guides job seekers in defining and developing their Career Action Plan, verifies and documents their eligibility and suitability for federal grant programs, assists in identifying and applying for suitable, approved training opportunities, supports trainees in maintaining good academic standing, and helps to secure employment for training graduates.

Bilingual applicants are encouraged to apply.

Refer and guide customers to training and career development opportunities, including process for Individual Training Account (ITA).

Compile occupational, educational and other pertinent information to assist Career Center customers in determining vocational and educational interests and goals.

Review and analyze customer information gathered through interviews, records, tests, and observation to determine employment and training interests, vocational aptitudes and abilities, and barriers to employment.

Maintain customer caseload and advise customers on such matters as job search techniques, career action plans, labor market tools, ways of dealing with barriers to employment, and specific courses of action to prepare for training and employment opportunities.

Support WIOA eligible customers through WIOA procedures related to various Career Center programs and assist participants with developing a Career Action Plan, and support through ongoing case management, ongoing follow up, and post-employment support.

Follow up on referrals, update clients, and as applicable, input data into MOSES. Refer customers to community resources and programs. Coordinate with BEST team to identify MHCCC customers to be referred to for career opportunities and assist with identifying occupational clusters of interest to customers so BEST staff can proactively recruit for customers completing training.

Complete MOSES training and gain familiarity with its use. Document all WIOA services, and other programs requiring data on customers, activities and case notes in MOSES database, in a timely manner.

Maintain knowledge of Career Center job readiness, training & education programs for eligible participants, as well as resources available through partner and community agency programs. Assist with computerized job search activities, including on-line application preparation, job search engines, researching employer websites, and exploring labor market information.

Actively support through task and attitude, the priority MassHire places on exceptional customer service for both internal and external customers.

Represent MassHire Central Career Centers (MHCCC) at community outreach events and collaborate with the MHCCC Business Engagement Solutions Team (BEST) on job fairs or other related activities.

Support management, internal finance department, and agency oversight entities in conducting internal monitoring and quality assurance in accordance with WIOA policies, monitoring grant funding allotments and spending, and processing necessary paperwork to enroll trainees and submit payments to training programs. Participate in continuous quality improvement efforts through staff meetings and trainings, as well as contribute best practices to the Operations Manager.

Assist participants with securing permanent unsubsidized employment by assisting with job development, including working with Career Center’s Business Services Team.

Support the role of the Grants Eligibility Screener.

Proficient computer skills (Microsoft Word Office Suite – Word, Excel, Power Point, & Outlook; and database formats).

Ability to travel using personal vehicle to offsite locations. (Working knowledge of local community resources including both government and non-government agencies.

Ability to multitask, set priorities, adhere to deadlines in a fast-paced environment, and be sensitive to, understand, and respect customer and staff confidentiality issues.

Project coordination experience.

Ability to be flexible and willing to adapt to meet the needs of Career Center operations.

Bachelor’s degree in business, public administration, social services, psychology, or related field OR;

Any equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job

BOUNCE Training Program Certified

Certification in resume writing and critiquing

Two (2) years of experience working with local community-based organizations

Two (2) years of experience working with local trade and vocational skills training providers

Experience working with ex-offenders, people in early recovery, and/or at-risk populations

SALARY RANGE: $31.40- $38.27 hourly, full-time, with an excellent benefits package.

OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JULY 10, 2026, will receive preference. Preference is given to Worcester residents.

Women, minorities, people with disabilities and protected veterans are encouraged to apply.