Remote - Technical Communicator

Full telework - must be within 50 miles of Washington DC or San Antonio TX

The Technical Writer supports enterprise and federal IT environments by creating and maintaining clear, user-facing documentation and knowledge resources for common issues and system functionality. They operate remotely from Texas and the Washington, DC area, collaborating with support and technical teams to capture troubleshooting steps, procedures, and guidance that improve the end-user support experience. At the junior level, they build foundational technical writing skills while working within established documentation standards and tools.

Document troubleshooting steps, standard operating procedures, and ticket resolution paths for recurring technical issues, ensuring content is concise and user-friendly.

Use ticketing systems such as ServiceNow or Jira to track user issues, analyze trends, and identify documentation gaps that can reduce repeat incidents.

Apply documentation standards, style guides, and templates under guidance to ensure consistency and compliance across content.

Assist in maintaining documentation and knowledge repositories, including basic version control and content review for accuracy and currency.

email, chat, portal content) by drafting written responses and guides aligned with documented procedures.

Learn and apply basic IT concepts, troubleshooting workflows, and knowledge-centered service practices to improve the effectiveness of support content.

Bachelor's degree or equivalent combination of education and experience in a related field.

• 0-5 years of experience in technical writing, end-user support, or documentation roles in IT or technical environments.
• Demonstrated ability to resolve user requests at a basic support level, document interactions, and contribute to knowledge base content using tools such as ServiceNow or Jira.
• Familiarity with common hardware, software, and network issues and standard troubleshooting workflows.
• Must meet applicable DoD 8140 requirements and hold an active Secret clearance.
• S. citizenship required to support federal clearance and contract requirements.

ServiceNow) and knowledge-centered service (KCS) practices.

Experience supporting IT or software documentation projects, including ticket-based support environments.

Exposure to structured authoring or XML/DITA, especially for the DC-based role.

Section 508) for user-facing documentation and online help. #