Head of Operations & Business Management

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This role is ideal for electrical engineers or controls technicians looking to apply strong technical expertise while advancing into leadership and supporting grid reliability.

The Supervisor oversees planning, scheduling, construction, maintenance, testing, and technical support for substation protection and control systems.

Champion a strong safety culture and ensure compliance with all safety requirements.

Monitor field practices, identify hazards, and provide coaching and corrective action as needed.

Establish clear expectations, priorities, and performance standards.

Supervise construction, maintenance, testing, and troubleshooting of substation protection and controls equipment.

Oversee protective relay maintenance, scheme testing, and documentation to meet NERC/BES requirements.

Support and troubleshoot SCADA, power line carrier systems, fiber communications, and disturbance recording equipment.

Provide technical guidance for outage planning, equipment isolation, and cross-department coordination.

Estimate labor, materials, and resources for P&C projects, track progress, utilization, and costs.

Ensure proper availability of tools, equipment, materials, and test devices.

Support system restoration efforts during emergencies and major events.

Coordinate work schedules, staffing assignments, and project plans with engineering, operations, and construction teams.

Facilitate ongoing training in standard work practices, testing methods, and safe operating procedures.

Maintain strong internal and external customer service.

Direct employees performing complex construction, maintenance, repair, testing, and troubleshooting activities related to protective systems.

Lead and support restoration activities, including dispatching responsibilities when assigned.

Request and coordinate required tools, materials, and equipment, support development and execution of work plans.

Administer safety, absenteeism, and performance management programs.

Conduct job site visits and monitor adherence to work coordination, information transfer, and safety processes.

Schedule, review, and complete all required relay maintenance and testing; verify documentation for regulatory requirements.

Lead investigations into relay or equipment mis-operations and support engineering teams as needed.

Provide technical support for communications networks, SCADA, relays, and other intelligent electronic devices.

Seek opportunities to improve customer satisfaction and propose effective solutions

Bachelor's degree in Electrical Engineering with utility experience; or Associate degree in Electrical Engineering Technology with 4+ years of P&C or related experience; or Equivalent combinations of education, technical training, and relevant field experience.

Ability to use systems such as WMI, CREWS, SAP, CASCADE, RTS, AcSELerator, and related relay communication tools.

Experience in union environments is preferred.

Commitment to problem-solving, continuous improvement, and quality customer service.

Ability to manage multiple priorities and guide employees through performance management processes

Benefits, Compensation & Workforce Diversity

We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401 (k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1 B visas at this time.

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public.