Service Writer for customer service
Jobtailor
Discover a career at Depot Connect International (DCI) , a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, and contacting the customer when quotes and/or work is completed with final pricing.
Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., submittal to payroll bi-weekly.
Creation of repair orders to include customer concerns, contact info, unit info, etc.
Prepare repair orders review for service manager; Daily yard checks and logs and update the customer accordingly.
Update daily key performance indicators (electronic and printed) to be posted in the shop.
Interact with service management team, and technicians.
Ensure fabrication materials are readily available in stock.
Allocate and pull parts for repairs orders.
Research and order parts to job spec.
Pickup parts as needed.
High School Diploma required; Associates or Bachelor's degree a plus.
Self-starter with excellent customer service skills.
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