Front Desk Receptionist - Hospitality

About the Company Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts across the United States, Caribbean, and Europe, including Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS.
Position Overview Front Desk Agent at Cambria Hotel Columbia Downtown - responsible for welcoming guests, managing check‑in/check‑out, resolving issues, and delivering exceptional service.
Responsibilities Provide exceptional customer service and create a memorable first impression.
Resolve problems and recover guest satisfaction, promoting and selling hotel programs.
Interact with hotel staff, assisting other departments as needed.
Maintain house bank, posting charges, cashing checks, safe deposits, and refunds; Know emergency procedures and policies.
Qualifications High school diploma or equivalent.
proficiency in computer use.
Ability to work in a fast‑paced environment, stand for the duration of the shift, and work various shifts including weekends and holidays.
Professional development, bonuses, and travel perks.
Opportunities for growth across a portfolio of 140 hotels.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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