Associate Client Service Rep

Associate Client Service Representative - Litigation Management Call Center team

Monday - Friday - 10-7pm CST/9a-6 MST/8a-5PM PST

As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. CSC ensures that compliance, legal, tax, and domain management, and brand protection needs are met for every phase of the business life cycle. So, join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes to clients every time.

As an Associate Client Service Representative team member, you will be part of our Litigation Management Services business area. You will work in a challenging, fast-paced environment with our corporation and law firm customers as well as state and county jurisdictional personnel. You will handle incoming and outgoing calls and emails to clients regarding these documents and other service of process related inquiries for our internal customers. You bring the drive, energy, and commitment to provide world‑class service. Building relationships with our clients to better understand their unique needs and concerns

Responding to customer inquiries in a professional, accurate, and in a timely fashion

Responding to customer inquiries via Outlook, Salesforce, or phone

Navigating quickly between multiple databases quickly and accurately

Fulfilling requests and answering questions for internal customers

Review and process of legal documents

Research and analysis of legal documents

Strong Customer Service Skills

Be a model employee of the CSC value of service

Strong computer skills and proficiency in MS Office: Word, Outlook, Excel

Salesforce Experience a plus

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC colleagues have global career opportunities and excellent benefits, including annual success‑sharing bonuses or commission plans based on individual performance. com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. That’s why we are the leading provider of business administration and compliance solutions.

Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.

CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.

As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

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