Care Facilitator

New Oakland Family Centers offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.

Position Details
Schedule: Monday-Friday 8:00 am - 4:30 pm

Reports to: Clinical Director / Associate Clinical Director / Clinical Supervisor

Compensation: Hourly Employee. $19-$22/ hour; Commensurate with experience.

Position Summary
The Group Facilitator plays a vital role in delivering high-quality clinical care within the FACE to FACE Partial Hospital Program. This position encompasses a broad range of responsibilities, including leading therapeutic groups and collaborating with a multidisciplinary team to provide comprehensive support. Committed to excellence in an acute care setting, the Group Facilitator ensures that all consumers receive the treatment and guidance necessary for achieving optimal outcomes.

Key Responsibilities

Provide compassionate, person-centered care by addressing clients' needs with professionalism, empathy, and creativity, while delivering high-quality services in accordance with professional standards and the agency's policies and procedures.

Lead and facilitate daily therapeutic groups within the FACE to FACE Program, ensuring adherence to professional standards and facility guidelines.

Serve as the primary point of support for group facilitation, fostering a safe and effective therapeutic space for consumers.

Implement individualized treatment plans developed by Associate and Lead Therapists, utilizing a person-centered approach to meet each consumer’s unique needs.

Assist with discharge planning and care coordination to support seamless transitions for consumers.

Maintain accurate and timely documentation in compliance with clinic policies and procedures.

Maintain consistent communication with clinical and administrative staff.

Demonstrate and maintain stable, professional, and appropriate boundaries with clients at all times.

Appropriately manage and resolve crisis situations all while maintaining professionalism and ensuring client safety.

Attend and participate in team meetings and contribute to a collaborative work environment.

Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.

Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.

Stay current with professional training requirements.

Perform other duties as assigned to support clinic operations.

Working Conditions

Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.

This role requires extended periods of remaining in a stationary position during HIPAA-compliant in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.

The position involves prolonged active listening and verbal communication.

Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.

The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications

Bachelor’s degree required. Bachelor’s degree in social work, counseling, psychology highly preferred.

Mental health experience preferred.

Desired Skills

Strong ability to multitask, self-motivate, and manage time effectively in a fast-paced environment.

Collaborative mindset with the ability to work effectively within a multidisciplinary team.

Excellent written and verbal communication skills, ensuring clear and professional interactions.

Strong empathy and leadership in guiding groups, balancing support with maintaining focus on therapeutic goals.

Ability to effectively engage diverse populations, including children, adolescents, and adults.

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