Night Shift Attendant

Introduction
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Overview
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

Responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience.

An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member.

Provides guest service and support by maintaining high visibility on the floor

Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members

Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace

Respond to guest needs, including slot machine inquiries, slot payouts, making change, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting

Maintains working knowledge of Michigan Gaming Control Board (federal, state, and local) regulations as well as Greektown Casino-Hotel policies and procedures

Demonstrates exemplary communication skills to effectively communicate with guests and fellow Team Members; proficiently communicates in person, via radio, phone and in writing

Proficient in counting, handling and securing cash funds

Follows departmental procedures and assists in protection of gaming operations from loss due to mistake or theft

Maintains proper use of ipod or other mobile device

Participates in Greektown Casino-Hotel programs and meetings

Willingness to assume overall responsibility relative to the performance of the position

Maintains required key controls

Other job-related duties as assigned

Requirements

Must be able to think and work independently, as well as part of a Team

Must be able to read, write, communicate and comprehend all necessary documentation.

Must have basic computer skills and display a willingness to learn and grow as technology advances

Must be able to work any shift including weekends, holidays, special events, and overtime, as needed

Manual dexterity, ability to stand and walk during an entire shift in a noisy and smoking environment

Push in chairs, open and close slot machine doors with multiple latches

Must be able to maintain composure and excellent guest relations under all circumstances

Ability to maintain confidentiality of sensitive information

Ability to understand and comply with all departmental and company rules, policies and procedures

Must have thorough understanding of the Michigan Gaming Control Board Regulations pertaining to Slot Operations

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