Head of Operations Management (m/w/d)

Address Miami International Airport (MIA), 2100 NW 42nd Ave, Miami, FL 33142, USA

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Spend 80% of time on the floor in a customer-facing environment at the airport

Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity

Monitor & drive security, service & sales on each shift

Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations. Coach, mentor, and train the team to meet sales and customer service goals and standards

Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary

Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships

Manage incident prevention and responses

Attend station management team meetings

1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).

Ability to manage multiple priorities in an ever-changing environment

Strong organizational skills with the ability to manage multiple priorities and tasks

Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations

Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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