Virtual Retail Banker

Description
Retail Banker - Capital City Bank - More than your bank, your banker.

Full Time - M-F 40 hours

General Summary

The Retail Banker (RB) position provides prompt, efficient and friendly service to clients. This role assists clients with their banking needs, which may include introducing clients to technology. Provides information about Bank products and services as well as identifies opportunities through conversations to satisfy clients’ and prospective clients’ financial needs and goals. Follows established policies and procedures.

A Retail Banker will be responsive to both Personal Banker and Teller needs of clients.

All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities Are Reflective of a Retail Banker and Not Necessarily in Order of Frequency or Importance

Must be energetic, engaging and able to handle various client interactions with innovative banking technologies.

Opens, closes, services and supports all accounts, products and services.

Uses various programs to ensure work is completed accurately and in compliance with regulations, such as: Bank Secrecy Act, Reg CC, Privacy, Currency Transaction Reporting.

Responds to client questions or concerns in a quick, courteous and friendly manner.

Cross‑sell Bank products and services, marketing campaigns and initiatives, to new and existing clients to meet their needs as well as attain individual, division and Bank goals.

Enters data, updates and maintains client information and status of referrals and leads, in Synapsis.

Follows procedures for open/close office and robbery response.

Educate clients regarding ID fraud, phishing scams.

Process consumer and commercial transactions, i.e.: account deposits/withdrawals, check cashing, loan payments, Official Checks, wires, and safe deposit box payments, when applicable.

Keeps cash secure and maintains a high level of safety and security. Maintains cash levels; balances cash drawer daily; scans Teller work.

Follows procedures including researching, and locating outages, thereby limiting violations of Teller and Personal Banker Performance Balancing Standards.

Attends meetings and training sessions, as required.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non‑negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

Associated Duties
Provides additional support to manager and department colleagues.

Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSA) Required
The following KSAs are usually acquired through 1-2 year’s work experience and/or a combination of work and education. Experience in client service, sales, cash handling is required.

Excellent interpersonal skills required to verbally communicate effectively and interact positively with clients, associates and business partners.

Ability to follow detailed instructions and a wide range of procedures requiring some judgement.

Requires concentration to avoid mistakes in counting cash.

Ability to perform basic mathematical computations using various business machines and/or computers.

Ability to stand and/or sit for long periods of time.

Ability to apply initiative and work with minimal supervision.

Ability to exercise sound and reasonable judgement.

Sales, retail and/or referral experience is preferable, particularly in cross‑marketing products and service.

Must have attained the age of 18 for coverage under insurance bond.

Use of and/or understand of Capital City Bank products and services is a plus.

Education
Minimum high school diploma or equivalent required. Some college preferred, but not required. Relevant experience may substitute for the education requirement. Successful completion of in‑house training program or other approved training program is a plus.

Working Conditions

Works at desk in lobby and behind Teller line.

Regular contact with clients, associates and supervisor.

Repetitive motions.

Close visual acuity.

Some lifting of heavy coins.

Position requires sitting, standing, stooping, kneeling, and squatting.

Receiving currency from all sources may cause environment to be temporarily unclean.

Lobby environment requires professional demeanor, conduct and appearance.

In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits

Medical, Dental and Vision

Life Insurance

401(k) with Matching

Flexible Spending Accounts

Tuition Assistance

Stock Purchase

Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.

Qualifications
Education
Required
High School or better.

Experience
Required
Including work experience as described above. Experience in client service, sales, cash handling required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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