Head of IT / Telecommunications (m/f/d)

Title: Chief Information Officer

Department: Information Technology

Reports to: Deputy Chief Operating Officer

Pay Grade: V

Target Salary: $211,800

Job Overview

Chief Information Officer directs and coordinates information/business systems, technology, and telecommunications planning and functions, including all phases of system design, programming, installation, and operations. Also directs all aspects of the organization’s voice and data communication networks. Reviews and evaluates project feasibility studies based on management’s requirements and priorities and implements the installation and operation of information systems and equipment. Develops plans to ensure that the organization’s long‑term telecommunications needs are identified and met.

Essential Duties and Responsibilities

Formulate and recommend policies, objectives, budgets, plans, procedures and schedules for the department; develop, recommend, implement and monitor uniform programs; conduct quality control audits and evaluate work standards and performance levels ensuring uniformity, effectiveness and appropriate staffing levels.

Identify technology and information management needs within the organization; analyze, evaluate, and implement best‑value technology solutions.

Ensure the information and technology needs of the organization as expressed in its strategic visions are supported consistently.

Stay abreast of new technology and applications and their potential for improving the business processes of the organization.

Develop and implement short‑ and long‑range strategic plans.

Develop and implement performance measurement systems for technology and telecommunications applications.

Maintain quality assurance and oversight of systems.

Ensure data, systems, and communications security; manage integration of systems, maintenance of legacy systems, and all technology change initiatives.

Identify the skill sets needed and develop those skill sets in departmental personnel.

Participate in hiring and promoting subordinate employees; train subordinates; assign, direct and review their work.

May be required to perform other related duties as required and/or assigned.

Knowledge & Skill Requirements

Minimum bachelor’s degree in Information Management, Computer Sciences, Engineering, Engineering Mathematics or related degree.

Five to eight years of progressively responsible experience in designing and integrating systems solutions for medium to large organizations.

Three or more years of experience in a management, strategic or project development role.

Experience in using performance metrics to quantify/benchmark IT performance.

Experience in the implementation of e‑Business, Enterprise Resource Planning (ERP), Customer/Client Relationship Management (CRM), Six Sigma and Information Technology Infrastructure solutions (preferred).

In‑depth knowledge of current IT technologies, progressive project management, innovative service delivery, budget management skills, and a track record of excellent verbal and written communication with multiple constituencies.

Analytical ability and extreme organizational skills.

Must have a valid State of Georgia driver’s license for frequent local travel (if required).

Working Conditions

Works in an office environment. May require frequent bending, stooping, reaching and prolonged sitting and/or standing, extensive research, reading, and lifting of files usually no exceeding 15 pounds. Frequent local travel may be required which necessitates a valid State of Georgia driver’s license and be fully insurable for the purpose of obtaining clearance on company “Authorized Drivers List.”

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