Head of Service Management

Job Description
Position Overview:

The Service Manager will be responsible for coordinating with technicians, scheduling work, and handling some diagnostic tasks as needed. This role is primarily based in our shop, ensuring efficient workflow and quality service delivery.

Key Responsibilities:

Coordinate with technicians to assign and manage workloads
Schedule service work efficiently to meet customer and company needs
Assist with diagnosing issues as necessary
Maintain smooth operations in the shop and ensure timely job completion
Communicate effectively with team members and customers
Ensure compliance with company policies and safety regulations
Qualifications:
Previous experience in a service management role preferred
Strong organizational and leadership skills
Ability to multitask and prioritize in a fast-paced environment
Technical knowledge of CAT Equipment is a plus
Excellent communication and problem-solving abilities
Benefits:

• Health, dental, and vision insurance
• Voluntary coverage options
• 401(k) with company matching
• Paid sick and vacation time

Contact: View email address on click.appcast.io
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.