Service Hospitality Hostess

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments , Five Iron blends world‑class technology with hospitality‑driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

As we expand, we are looking for team‑oriented employees who help continue our most important tradition; providing outstanding customer service.

We are seeking a Host . This individual will oversee all aspects of the front desk and will report directly to the General Manager.

Responsibilities include the following:

Welcome guests to the venue with a smile and positive 5i attitude

Provide accurate wait times and monitor waiting lists

Manage reservations in MindBody, our booking software

Escort customers to assigned simulator or bar areas

Provide information on specials as well as memberships and league information

Acknowledge customers upon their departure

Coordinate with wait staff about available simulator options

Maintain a clean reception area

Answer incoming calls and address customers’ inquiries

Assist other staff as needed

Requirements

Golf, server, and/or hospitality experience encouraged but NOT required

Experience in managing reservations

Demonstrable customer‑service skills

Excellent communication skills both on the phone and in person

Strong organizational skills with the ability to monitor all simulators and bar area

Availability to work various shifts as needed

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