Full Time - Client Services Rep

Member Service Representative

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.

Answer phones promptly and in a friendly manner. Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.

Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.

Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.

Self-starter who takes initiative with minimal direction and supervision.

Basic computer proficiency and ability to manage multiple responsibilities.

Must be 18 years of age or older.

Physical Demands of the Member Services Representative:

Continual standing and walking throughout the club to accomplish tasks during shift.

Frequent talking in person or on the phone to exchange information during shift.

Will encounter toxic chemicals during shift.

Frequent cleaning and sanitizing of equipment and facilities.

Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).

~We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Fraud Awareness

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.