Front Desk Receptionist- flex

Front Desk Agent
As a Front Desk Agent, you are the first point of contact for guests, playing a crucial role in ensuring a positive and memorable stay. Register guests into the computer system, verifying reservation details and processing payments.
Handle cash and balance the cash drawer, maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotel's services, facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
Must be able to prioritize and work efficiently with limited supervision.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities.
Ability to handle cash and balance cash drawer required.
Education: High School diploma or GED equivalence
Experience: 1 year of Customer Service experience preferred, Hilton PEP experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: View email address on click.appcast.io Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.