Head of Retail Markets

Store # :005816 Sunglass Hut

Position: Full-Time

We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you'll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION GENERAL FUNCTION The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and is responsible for their store sets business performance, customer experience, talent management and development, and flawless execution of the retail operations and brand standards.

MAJOR DUTIES AND RESPONSIBILITIES Manage up to ten stores in the Market. Responsible for running their Home Store.

Leverages the Sunglass Hut Experience tools and resources to consistently deliver a winning customer experience, sales plan, and company objectives.

Create strategic plans in partnership with the regional manager to achieve business outcomes

Creates an environment of shared wins through coaching, developing, mentoring, and inspiring the team to enhance store performance and achieve goals.

Manages store staffing levels by networking, recruiting, and hiring top talent to deliver the brand experience.

Inspires team growth through individual development plans to promote an environment of accountability through performance management.

Creates a fun, inspiring, and inclusive environment that reflects the brand culture.

Continually coaches and develops the store teams to ensure consistent and impeccable execution of current brand initiatives.

Promotes an environment that encourages positive customer interactions through the flawless delivery of The Sunglass Hut Experience and a training and learning culture

Leverages customer feedback to coach others to further enhance the customer experience.

Set expectations, monitors and measures performance, and holds the team accountable for achieving

#