Head of Facilities (Full-Time)

We're growing fast - 20 locations and counting, including 18 retail stores and 2 corporate offices - and we need a Facilities Manager to be the single point of contact keeping every one of them safe, functional, and running smoothly. You'll own vendor and landlord relationships day to day, and lead the big swings: office and retail relocations, buildouts, and renovations, from first blueprint through move-in. This role exists because we need more than ad hoc fixes - we need someone who can build scalable processes while still nailing the details at any single location.

Day-to-day facilities operations across all 20 locations - triaging requests and tickets from store and office teams, tracking preventative maintenance, and keeping every location up to our standards for safety, functionality, and appearance.

Process and program creation - you’ll implement processes, ways of working, structures, and systems to support your work with the goal of automating as much of the manual components as possible.

Vendor and landlord relationships - sourcing, negotiating, and managing contracts across HVAC, electrical, plumbing, elevators, painting, general contracting, cleaning, and emergency repair, and holding every vendor to clear service-level expectations.

Facilities budgets - building and tracking spend across locations, reviewing and reconciling invoices and project expenses, and finding ways to cut costs without cutting quality.

The systems - work order tracking, vendor performance, preventative maintenance schedules - that let this function scale as we keep adding locations.

End-to-end planning and execution of office and retail relocations, buildouts, and renovations, including space planning, construction oversight, and move logistics.

Capital projects and store refreshes from concept to completion, coordinating architects, general contractors, engineers, and landlords, and managing permitting and inspections along the way.

Multiple concurrent projects across a geographically dispersed store fleet, with clear timelines, risk tracking, and stakeholder updates.

Cross-functional alignment with Retail Operations, Finance, Real Estate, and Store Leadership on facilities priorities, project budgets, and execution - including sensitive or unannounced projects that call for discretion.

Have 4+ years of hands-on facilities management experience supporting a multi-location business, including managing vendors, contractors, and landlord relationships across sites.

Bring strong project management skills - able to read blueprints and architectural drawings, and to lead complex construction, relocation, or buildout projects independently from planning through completion.

Manage budgets, invoices, and project expenses with sharp organization and attention to detail.

Collaborate well across teams, with a low-ego, no-drama approach to getting things done - and are ready to work onsite in Denver while traveling to support projects and moves as needed.

Bonus points if you also have experience with facilities ticketing or work-order systems , preventative maintenance programs and capital project management , or a PMP, CFM, or similar certification .

At Havenly, we're building with AI as part of how we work. Full-time, exempt

Location: On-site in Denver, with some light travel to store and office locations nationwide to support projects and moves

Benefits: generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401(k) with company match, paid parental leave, plus Havenly-specific perks: free design services, furniture discounts, and merchandise/anniversary credits.

Applicants must be currently authorized to work in the United States on a full-time basis. Introductory Interview: with Mo McGinnis, Director of People & Culture. A chat to learn about your experience, what you're looking for next, as well as a chance to ask any questions. (Manager Interview: with Corey Eheart, Vice President of Operations. Matthew Gomes - Head of Retail Sales, William Savage - Chief Supply Chain Officer, Lee Anne Blake - Chief Commercial Officer. (Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

At Havenly Brands, we’re building this generation’s premier destination for all things home. Alongside our award winning Havenly design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Citizenry, Burrow, Inside, and St.Our family of brands is growing and we’re looking for amazing people to join us on this journey!

Havenly is not just the #1 residential interior design service in America - we're architecting the future of how millions design their homes. With our proprietary 3D visualization technology, our worldwide network of designers empowered with AI tools, and our revolutionary customer-facing AI design assistant, we're at the inflection point of a massive market transformation. This isn't just another operations role, it's the opportunity to build the category-defining business at the intersection of AI, design, and commerce.