Weekend Ambassador (Part-Time)

Ambassador Position
We are looking for upbeat and dedicated Ambassadors to help us establish a world-class, guest-centric environment for all Golden State Warriors, Golden State Valkyries games, and Chase Center concerts and events. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a part-time position located on-site in San Francisco, CA.
Key Responsibilities
Greet guests as they approach Chase Center to provide direction and support before entering the venue
Monitor entrances and welcome guests into the arena while assisting with line control and wayfinding
Assist guests as needed (e.g., wheelchair, walkers, escorts, etc.), including vertical transportation requests and directional guidance
Maintain a steady movement of guests through entry points while serving a diverse clientele
Support set-up and breakdown during Warriors and Valkyries game nights and events, including promotional theme nights, giveaways, etc.
Support guests at the guest service kiosk to help troubleshoot situations and help resolve concerns
Provide information to guests that will enhance their overall experience
Serve as a source of information and FAQs for Chase Center guests; provide proactive solutions
Work Thrive City & off-site Golden State Warriors and Valkyries events as needed
Ability to monitor and respond to communications via radio or other assigned communication devices effectively, particularly during high-traffic periods or emergencies.
Other duties as assigned
Qualifications
Excellent and engaging interpersonal skills
High energy, strong detail orientation, and superior work ethic
Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies
Ability to adhere to proper uniform and grooming standards as defined by Chase Center management
Reliable form of transportation
Ability to work independently or collaboratively with others
Familiarity and comfort level with current technology, including ticket scanners, tablets, time clocks, etc.
Ability to work Thrive City & off-site Golden State events as needed; may be responsible for supporting the setup and breakdown of these events
Physical Demands
Ability to lift/carry/push/pull up to 30 lbs.
Ability to stand/walk for long periods of time up to or beyond 6 hours
Note: This position may require you to sit or stand in an enclosed space (i.e., an elevator) and travel on upper and lower levels multiple times during your shift
Time Commitment
Event Minimum: Maintain availability for at least 60% of all year-round events held at Chase Center to include regular-season home games for both the Golden State Warriors (NBA) and Golden State Valkyries (WNBA), including potential post-season assignments.
Flexible Commitment: Ability to work a non-traditional scheduleincluding days, evenings, weekends, and holidaysaligned with the year-round Chase Center event calendar
Shift Duration: Shifts typically range from 5 to 7 hours, depending on the event type; for example, standard game nights are generally 5:00 PM 10:30 PM
Variable Hours: Weekly schedules fluctuate based on event volume and department needs. While consistent availability is required, part-time status does not guarantee a scheduled shift for every individual event
Auxiliary & Off-site Event Support: Serve as a representative for the Golden State Warriors, Golden State Valkyries, or Thrive City at off-site activations as assigned; staffing for these events is based on individual availability and departmental needs, and may require specialized uniforms, unique timing, and physical support for event setup and breakdown
Education & Requirements
High School Diploma or Equivalent
Experience in customer service, hospitality, travel, tourism, or attractions is preferred
Compensation
~$23.34 per hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Golden State is an equal opportunity employer.
We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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