Teller / Bank Teller - Nights

P RIMARY PURPOSE OF JOB Under general supervision of a front-line supervisor, this position provides service to bank customers regarding daily transactions, including receipt and payment of cash, answering inquiries, processing checks and deposits and referring customers for appropriate services.
E SSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned
Provides account services to customers by receiving deposits and loan payments; cashing checks; recording night and mail deposits; answering questions in person, via drive thru, by telephone, email, or letter; and adhering to bank policies and procedures.
informing customers of new services and product promotions; ascertaining customers' needs; and directing customers to the appropriate representative.
Provides effective customer service by answering customer questions; Reconciles cash drawer by comparing drawer totals to computer proof sheets; maintaining an accurate supply of cash and coin. Balances cash drawer within ten minutes with no more than five unfound errors each month and total offages should not exceed $100 (long or short) in a one-month period.
Greets bank customers, opens safe deposit boxes and utilizes bank software program to assist customers.
Complies with bank operations and security policies and procedures by participating in various dual-control functions.
Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; Develops and maintains an in-depth knowledge of current bank products and services, as well as corresponding bank policies, procedures, and processes, by completing assigned training; keeping work area stocked with required supplies; reporting malfunctions of computers and other equipment.
Represents bank in various community, civic, and community reinvestment functions to further enhance the bank’s image and develop additional business.
Good interpersonal and communication skills focused on excellent customer service.
Basic computer skills and basic knowledge of office equipment, such as 10-key skills, Microsoft Outlook.
General knowledge of math and financial calculations.
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Quality Orientation: E DUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
~ High School Diploma or equivalent required.

Seeing: Must be able to see to read documents & reports and use computer.

Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and check equipment.

Must be able to lift 25 pounds with or without reasonable assistance.

Must be able to type, handle documents, and use equipment and electronic devices.

Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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