Hotel Front Desk Receptionist
$10 per hourHoliday Inn Express & Suites Albany
Job Description We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Compensation: $10 hourly
Communicate with housekeeping to make sure guest rooms are ready
Bookkeeping: keep accurate records of all hotel guest account information
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Must have graduated high school, received a GED or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
Competitive base salary + performance-based incentives
Career growth opportunities within a growing hospitality organization
Vacancy posted 18 days ago
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