Head of Business Operations - Remote

Job Type: Full Time
Distribution Center
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. At Sephora Collection, Sephora's global brand, we bring together talent and expertise to design on-trend, reliable, effective and mindful products. Our mission: to offer everyone the opportunity to love and celebrate their unique beauty. Sephora Collection has 250 highly engaged employees in France, and a global impact that extends from Europe to the Middle East and right across the Americas and Asia. We are an authentic brand - free, vibrant, and always on the move. At Sephora Collection, every day is an invitation to learn, discover yourself and the endless possibilities of the world of beauty.

To support and foster our significant growth in the United States, Sephora Collection successfully launched a new warehouse operation in January 2025, for our US, Canadian, and Kohl's clients.

A team has been established to manage and monitor the activities of this crucial 3PL-operated facility.
The warehouse manager, along with their dedicated team, will work in close collaboration with our Neuilly-based headquarters team, the European logistics division, and our valued clients. This pivotal role offers considerable autonomy in overseeing the 3PL's daily operations.

This dynamic position blends hands-on operational management, direct on-site engagement with our 3PL partner, strategic implementation of new processes, and collaborative teamwork within a focused and agile group.

As the 3PL Operations Manager – North America, you will be the central point of contact between Sephora Collection and its third-party logistics partners, ensuring seamless warehouse operations across the North American Regional Distribution Center. In this role, you will own the day-to-day operational relationship with our 3PL providers: monitoring performance, enforcing service level agreements, and driving continuous improvement across all warehouse processes. You will work cross-functionally with supply chain and finance teams to ensure our logistics operations are efficient, cost-controlled, and fully aligned with Sephora Collection's standards and growth objectives.
This is a hands-on, results-driven position that requires both strong analytical skills to track KPIs and budgets, and sharp communication skills to manage external partners and internal stakeholders effectively. You will be based in Aurora/Chicago 3PL site, working from the hours of 9am - 5pm. Warehouse Operations – Day-to-Day Execution
Investigate and resolve operational issues directly with the 3PL floor team
Create report to share inbound and outbound activities for supply French team

• 3PL Management – Service Level Compliance
• be the primary point of contact between Sephora Collection and the North American RDC 3PL partners
• Run daily operational touchpoint with 3PL teams to track performance, flag issues, and drive action plans
• Lead monthly and quarterly business reviews: prepare scorecards, analyze KPI trends, and hold partners accountable to contractual SLAs
• Forecast Visibility – Supply Planning Coordination

Share weekly and monthly volume forecasts with 3PL partners to enable proper staffing and capacity planning
Logistics Claims – End-to-End Management
Own the full claims lifecycle: detection, documentation, escalation, and resolution within defined timeframes
Analyze claim root causes and implement preventive action plans to reduce recurrence
Create report on volumes, aging, and financial impact on a regular basis
Invoicing & Budget – Financial Control
Maintain a clear view of cost drivers and contribute to annual budget planning for 3PL operations
Ensure processes are executed in line with Sephora Collection standards and adjust when gaps are identified
Identify process gaps and lead on-site or remote correction plans
Drive continuous improvement initiatives (lean, productivity, error reduction) with measurable outcomes

other legitimate, non-discriminatory business factors specific to the position; Individuals employed in this position may also be eligible to earn bonuses. Caring Community . Thrive on and off the floor with healthcare plans that fit the needs of you and your family, including medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
We invest in you, with access to development programs, tuition reimbursement, and mentorship so that you can flourish in this fast-paced role.
Enjoy 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.