Stocker in retail stores/Merchandiser

Customer Service

Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs

Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications

Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)

Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders

Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary

Demonstrates sincere appreciation to customers

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

In-stock

Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes

Verifies buyback items and ensures they are pulled, prepped, and ready for shipping

Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details

Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store

Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales

Works with store leadership to stage clearance and damaged merchandise for quick sale

Merchandise to plantogram, price, color block and place plants as they arrive

for all assigned merchandise reset, service, and maintenance tasks

Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection

Zone Recovery) to maintain cleanliness and organization of store and working areas

Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated

Audit and update pricing labels inside and outside the store to ensure accuracy

Follow state-specific guidelines on price changes (Pricing Policy SF-06)

High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable

6 Months of Lowe’s sales floor experience

6 Months of Experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays

3 Months of Experience operating power equipment such as lifts, order pickers, and similar equipment

Pay Range: $16.00 - $16.65 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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