Front Desk Receptionist - Hospitality

Front Desk Agent
General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing service that keeps guests coming back. Whether you're helping a guest find local attractions, resolving a concern, or simply greeting someone with a smile, you'll have a direct impact on the overall guest experience.
What You'll Do

Welcome guests with a friendly and professional attitude
Complete guest check-ins and check-outs efficiently and accurately
Answer phone calls, emails, and guest inquiries promptly
Assist guests with reservations, room requests, and special accommodations
Process guest payments and maintain accurate billing records
Handle guest concerns professionally and work toward positive resolutions
Maintain accurate guest information and room assignments
Provide information regarding hotel amenities, services, and local attractions
Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
Maintain a clean, organized, and guest-ready front desk environment
Follow company policies, brand standards, and operational procedures
Support overall hotel operations as needed
What You'll Bring

Previous customer service experience required
Previous hotel or hospitality experience preferred, but not required
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask in a fast-paced environment
Strong organizational and problem-solving abilities
Basic computer proficiency and phone skills
Strong attention to detail and accuracy
Ability to work flexible schedules, including weekends and holidays
Reliable attendance and strong work ethic
Why You'll Love It Here
At General Hotels Corporation, we believe hospitality is about creating experiences that make guests feel welcome, comfortable, and valued. When you join GHC, you become part of a company that has been committed to hospitality excellence since 1962. We invest in our people, support professional growth, and create opportunities for team members to build rewarding careers in hospitality. You'll work alongside leaders who value teamwork, accountability, and exceptional guest service.
Our Benefits

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with Company Match
• Earned Wage Access ('On-Demand Pay')
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package