Guest Services Person

Agent, Guest Services

Service Excellence. Performance. Innovation.

Imagine having your own personal travel expert someone who's there to welcome you & help you make the most of every moment. That's exactly what our Guest Service Representatives do. From the moment our guests arrive, our team is ready to answer questions, solve problems, and help them choose unforgettable excursions. We are local insiders, sharing the best of our backyard so our guests can create memories that last a lifetime. Performs a variety of moderately difficult customer service tasks.

Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.

Assist with luggage & unloading as well as assist guests with delayed luggage queries.

One year of experience in positions involving customer service is preferred.

Proficiency in computer business applications, with working knowledge of computerized reservation systems, is preferred.

Must be 18 years of age to reside in company housing where available.

Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.

Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Ability to work independently with minimal supervision while achieving daily goals.

Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.

Travel - FREE CRUISE AFTER YOUR FIRST SEASON!

Community Service

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memorieswhether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.