Head of Operations & Business Management

As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. Supervises the day-to-day operations of a segment of the organization’s operations in a non-manufacturing environment, while complying with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Instills the notion within all employees at all levels of the organization, that the business unit’s primary goal is to provide the highest quality service possible to all of our customers.

Primary purpose of role is supervision. Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.

Prepare related reports and audit current procedures to monitor and improve efficiency of operations.

Ensure proper training of staff and provide ongoing coaching, while adhering to the established department practices.

Write and conduct employee performance reviews and provides ongoing performance feedback with management consultation. Assist with all personnel management and goal setting for the functional area.

Bachelor's degree or equivalent combination of education and experience

• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.