Banking: Relationship Banker

Relationship Banker – Team LeadAt Regions, the Relationship Banker – Team Lead is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. In addition, the Relationship Banker – Team Lead is responsible for coaching a team of bankers and will oversee some branch activities in the Branch Manager's absence. Regions' mission is to make life better for our customers and communities, and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. This requires a candidate with strong communication and leadership skills as well as the ability to provide personalized customer service.Primary ResponsibilitiesPartners with the Branch Manager to guide and direct all branch activitiesAchieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions' solutionsConducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquires new onesPartners with branch leadership on new business development opportunities and fosters financial wellness within local communitiesProvides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needsEducates and advises customers on Regions' Consumer and Business products and services, including all loan and deposit typesEducates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easierProvides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they chooseOversees branch operational and compliance-related tasks, ensuring branch teams understand procedural changes as they occurResolves escalated issues, primarily in Branch Manager's absences, which may include team scheduling, counseling associates, or input into hiring decisionsRefers customers to an internal team of experts when additional financial goals and needs are recognizedFollows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risksThis position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). RequirementsHigh School Diploma or GEDTwo (2) years of banking, sales, and/or customer service experienceAbility to work Saturdays as neededAbility to handle cash and process cash transactionsAbility to communicate in person, on the phone, and through electronic channelsAbility to use a computer on a frequent basis, including typing and sustained attention to a monitorAbility to walk and stand for extended periods of timeAbility to lift up to twenty (20) poundsPreferencesBachelor's degreeSupervisory/management experienceSkills and CompetenciesAbility to adhere to policies, procedures, and guidelinesAbility to assist customers with digital banking offeringsAbility to handle multiple priorities simultaneouslyExcellent relationship-building skillsStrong communication and customer focusStrong leadership skillsPosition TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum: $47,400.67 USDMedian: $58,786.00 USDIncentive Pay Plans:This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.Employees have the potential to earn incentives based on performance against defined metrics and goals.Benefits InformationPaid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. Phenix City, AlabamaEqual Opportunity Employer/including Disabled/Veterans