Service Writer for customer service

Service Writer

A Service Writer must provide support to drivers, mechanics and office teams daily as outlined below. This position is in a repair shop environment. You will handle the organization of shop workflow, writing up Work Orders, Purchase orders, overseeing a parts inventory, and providing end of month inventory counts. This is a seasonal paced work environment.

Qualified individuals will have a deep understanding of diesel engines, truck parts, DOT regulations, and heavy-duty repair processes. In this role, the ideal individual must have the ability to translate complex technical jargon into clear, understandable terms for the customer.

Essential duties and responsibilities:

Capacity to juggle multiple trucks, driver complaints, and technician questions simultaneously in a fast-paced, loud shop environment.

Write-up drivers repair needs

Communicate with the Drivers and Driver Managers through the repair process

Advise customers of the required repair and cost estimates

Communicate through email, work order, and verbal explanation

Create, Detail, Close, and Review work orders

Communicate repair needs to obtain proper approval, for repairs, when needed

Manage inventory stock levels

Core and part credit returns

Issue purchase orders

Work in unison with onsite repair providers to prioritize pressing repairs

Prepare warranty part returns and submissions back to manufacturer's

Driver support functions

EOM Inventory counts

Qualifications

Service Writer experience highly desired, but not required.

Communicate repair needs to obtain proper approval, for repairs, when needed.

Parts management experience.

High School Diploma (Required)

Software Proficiency:

Applicants must be proficient with Microsoft Office Suite including (MS Outlook, MS Excel, MS Word, MS Teams).

Experience using computerized fleet maintenance, invoicing, and scheduling systems.

A high aptitude in learning new software applications specific to our organization such as McLeod, etc.

Must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person, telephone and email. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Service Writer must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

Additional Information

This job is an hourly position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities. PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.

P&S Transportation