Head of Services - Support and Managed

Job Description: Job Title: Crisis Center Supervisor Location: Independence, Missouri Department: Crisis Services Employment Type: Full-time Job Summary: Are you a compassionate and experienced behavioral health leader looking for an opportunity to make a meaningful impact in your community? Join our collaborative Crisis Services team as a Crisis Center Supervisor and help lead life-changing support services for individuals experiencing behavioral health crises. This role offers the opportunity to guide and develop a dedicated team, contribute to innovative crisis response programs, collaborate with community partners, and make a direct difference in the lives of those in need. We are seeking a strong communicator, capable leader, problem solver, and relationship builder who is passionate about supporting others and advancing quality behavioral healthcare. As a Crisis Center Supervisor, you will oversee the daily operations of crisis intervention services, ensuring individuals receive timely, effective, and compassionate care. You will provide leadership and support to crisis staff, monitor service delivery, facilitate program development, maintain compliance with applicable standards, coordinate community partnerships, and contribute to ongoing quality improvement initiatives. This position combines clinical leadership, operational oversight, and community engagement to support the success of both employees and clients. Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement - Company paid for work functions requiring travel Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities Lead, coach, and support Crisis Services staff through hiring, onboarding, scheduling, training, performance management, and professional development.

Ensure individuals experiencing crises receive high-quality, person-centered services, including assessment, intervention, and coordination of care.

Develop and implement crisis service programs, policies, procedures, and staff training initiatives that support organizational goals and client needs.

Collaborate with law enforcement, healthcare providers, community agencies, and stakeholders to strengthen crisis response services and community partnerships.

Monitor service quality through data collection, outcome review, and continuous quality improvement efforts.

Manage risk by implementing safety protocols, conducting assessments, and promoting adherence to best practices.

Oversee department operations, including budgeting, financial management, grant-related activities, reporting, and resource allocation.

Represent the crisis center in the community through outreach activities, presentations, and advocacy efforts that increase awareness of behavioral health services.

Education, Experience, and/or Credential Qualifications Master’s degree or higher in Psychology, Social Work, Counseling, or a related behavioral health field.

Qualified Mental Health Professional with experience in behavioral health or crisis services.

Professional licensure preferred, including PLPC, LPC, LMSW, or LCSW.

Ability to establish effective professional relationships through telephone and in-person interactions.

Strong verbal and written communication skills, including the ability to communicate effectively with community groups, organizational staff, and clients' family members or natural supports.

Demonstrated adaptability in responding effectively to changing priorities and service demands.

Prior to removal from probationary status, must demonstrate competency in crisis intervention, safety procedures, legal issues, and collaboration with law enforcement.

Additional Qualifications Valid driver's license and reliable personal vehicle.

Strong interpersonal, communication, and relationship-building skills.

Compassion, empathy, professionalism, and a genuine commitment to helping others.

Keywords Keywords: Crisis Center Supervisor, Crisis Services, Behavioral Health, Mental Health Supervisor, Crisis Intervention, Clinical Leadership, Community Mental Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Perks & Benefits Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.