Surgery Secretary (Full Time)

Secretary I - Intake/Scheduler, FGP - RiverheadAdministrative/Office SupportRiverhead, NY • Full-Time/RegularNYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.In this role, the successful candidate The Faculty Group Practice Sec I will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).Answers phones and screens incoming calls. Maintains cooperative and professional relationships with physicians, nurses, and office staff.in person, over the phone, in writing, and in electronically sent messages.Participates in training staff in registration and office policies and responsibilities.Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc.Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.Releases medical records in accordance of HIPAA and FGP ROI procedures.Documents disclosures in Epic and fulfills requests within a 10 day timeframe.Processes incoming and outgoing documents via paper and electronic records.Scans, uploads and forwards appropriate information within EPIC.Secures appropriate signatures and forwards documents/forms to correct destination.Refers all questions/queries related to medical diagnosis or treatment to RN/provider. Refers Surgical and Infusion scheduling to Senior Medical Secretary.Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.Obtains and documents referrals received in EPIC.Collaborates with other NYU Langone sites to ensure seamless continuation of care.Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks).Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed.Assists with the completion of special projects, reports and activities. Patient Experience and Access:Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote positive patient experience.Minimum Qualifications: To qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Preferred Qualifications: Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Hospital—