Head of Operations & Business Management

Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. We build data centers fast and at scale by combining the capabilities of an equipment supplier, engineering firm, general contractor, and real estate developer under one roof. The Pace: We're building at a speed most companies talk about but never actually operate at. You'll see your fingerprints on what we ship.

What you\'ll do As the Head of Lifecycle Services, you will be in charge of supporting the entire aftermarket lifecycle of our full suite of data center products: diesel gensets, UPS systems, medium-voltage switchgear, white space modules, HVAC equipment, chillers, and more. This spans both customer sites and our own data center facilities, often under long-term service agreements. The scope covers the service business we deliver today (warranty administration, field service, troubleshooting, and parts support), the capabilities we\'re building next (preventive maintenance programs, spares planning, and training), and the feedback loop that turns field failures into product improvements. What\'s changing is the equipment itself: a broader product set, more complexity, and high uptime requirements that put real scrutiny on how we service it.

Working with engineering, manufacturing, supply chain, and project delivery, you\'ll make sure that when equipment gets deployed, the procedures, parts, documentation, and trained people to support it for its full life already exist.

Where you\'ll work We are an in-office culture — velocity matters when you\'re building physical infrastructure, and the best decisions happen in the room. This role is ideally based in our Houston office, with full-time onsite expectations outside of bi-weekly WFH Fridays.

That said, we will make exceptions for truly exceptional talent if you live outside one of our hubs. Work with engineering, manufacturing, supply chain, and project delivery so that when equipment gets deployed, the procedures, parts, documentation, and trained people to support it already exist.

PM schedules and procedures by equipment type, staffing and coverage models, and emergency response.

Own the warranty program end to end: claims, cost tracking, supplier recovery, and failure analysis fed back into engineering.

Develop the spare parts strategy with procurement, and the training program for our technicians and any third-party service providers.

Requirements 10+ years in aftermarket services, product support, or field service leadership for an OEM or service provider in critical power or heavy industrial equipment: gensets, UPS, switchgear, HVAC/chillers, or similar.

You\'ve built or significantly contributed to scaling a service organization before, and you know what great looks like: documentation standards, PM program design, warranty administration, spares planning, and field workforce management.

Deep familiarity with industry-standard service expectations: you\'ve lived inside a real OEM service org (think Cummins, Caterpillar, Vertiv, Eaton, Schneider, ABB, Trane, or their peers) and know what customers with critical loads expect.

Experience managing distributed field teams and third-party or subcontracted service providers.

Data center or critical facilities experience is a plus; Subsidized health, dental, and vision insurance

Equity (options) in a rapidly growing startup

Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)

Team on-sites where all offices come in–person to collaborate

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.

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