Head of Product Strategy & Innovation

Product Discovery and Strategy Manager Cooley is seeking a Product Discovery and Strategy Manager to join Cooley's Practice Innovation team.

As a leading technology law firm, Cooley is determined to become a leader in the digital practice of law. The Product Discovery and Strategy Manager is responsible for managing Cooley's new practice Innovation pipeline. This role is responsible for the product discovery, user research, and incubation process, evaluating and prioritizing innovation initiatives, and incorporating AI and emerging technologies to create a competitive advantage for Cooley's world-leading legal practices. Cooley Innovation embraces a culture of customer service excellence, and all members of the department are expected to embody this attitude. Manage the practice innovation pipeline to discover, incubate, pilot and evaluate new product opportunities that will yield the greatest benefits to the firm and its attorneys

Leverage best practices in user research and design to deeply understand attorney and client pain points, and identify high-value opportunities to improve legal workflows

Refine, systematize and scale the practice innovation pipeline process to promote greater efficiency, uniformity, and transparency into how product decisions are made

Collaborate in cross-functional intake and prioritization across technology and operations departments

Collaborate with the Associate Director of Practice Innovation and innovation leadership to develop and manage data-driven evaluation process to quantify the business value of practice-facing products

Manage direct report(s) with a focus on fostering a high-performance, collaborative, innovative, and results-driven team culture

Collaborate in the development of and adoption of unified work management practices across practice innovation to promote transparency, clarity, scalability and efficiency

Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Support business professional development and continued educational opportunities

In collaboration with immediate supervisor and CN HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications

Ability to work extended and/or weekend hours, as required

Ability to travel, as required

user research, design thinking or human centered design facilitation, product discovery process, prototyping, legal technology use and adoption, quantitative evaluation). Eligible for consideration of Senior designation with 7+ years applicable experience in the field with 2+ years of exempt/management experience in relevant roles

Experience in managing cross-functional projects involving users, product and design, knowledge management, technology and practicing lawyers or clients

Bachelor's degree, Juris Doctor(ate) or non-US equivalent

Experience with core large law technologies such as iManage or NetDocs, Elite 3E, Intapp products, Litera products, Thomson Reuters and Lexis products

Strong understanding of legal technology, emerging technology and AI

Experience with technology usage data and metrics and ability to leverage data for insights and storytelling using data visualization applications such as Power BI and Tableau

Project management experience

Strong focus on identifying core user and business needs and delighting users at scale

Excellent communication and interpersonal skills, with the ability to translate complex technical concepts to legal professionals and senior executives

Strong prioritization, project management, creative problem-solving and time management skills

The expected annual pay range for this position with a full-time schedule is $125,000 - $190,000. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year.