Head of Products - Remote

Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. com or join the conversation on LinkedIn, Facebook and Instagram.

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As a Technical Business Analyst / Product Manager at BT, your main responsibilities will include working directly with the developers, project managers and customers to define and translate functional business requirements into software solutions with high customer satisfaction and successful customer adoption.

As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.

Managing multiple customers simultaneously to successfully design and support the development of software solutions resulting in high customer satisfaction and successful customer adoption

Gathering requirements in collaboration with key client stakeholders, define requirements, design solutions, communicate with development team, test unit and integrations, train, and support transition to the professional services team

Maintaining deep knowledge of the Sage Intacct software including understanding of the core and advanced modules, as well as staying current with the latest product features and enhancements

Defining and supporting the roll-out of specially developed solutions that integrate with the Sage Intacct software based on a thorough understanding of customer-specific business processes as well as industry and system best practices

Developing and communicating project plans while supporting the on-time delivery and on budget execution

Conducting training for customer end-users at all levels of the organization and relate system functionality to customer business requirements

Effectively documenting customer business requirements into software solutions and business management processes utilizing BTs best practices

Responding to customer technical support issues related to the system implementation of newly developed solutions

Working closely in a team-oriented and collaborate environment with Professional Services, Sales, Support, Marketing and Customer Success to effectively coordinate project execution and completion

Delivering prompt, concise, and friendly communications while providing high quality service and leadership to align with customer goals and requests

Contributing to and use knowledge repository of deployment best practices and enhancing tools and repeatability of service delivery

Serving as an escalation point for project issues

Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs

Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients

Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals

Bachelor's degree required, preferably in accounting, MIS or computer science

Five (5)+ years’ experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions and/or experience as a business analyst working with core accounting and finance software

Consulting or business analyst experience communicating with customers or end users and technical development staff on system issues, modifications, and new software deployment desired

Ability to deploy advanced business analytics skills solving complex problems and interpreting customer requirements into deliverable solutions

Programming/coding experience a nice-to-have for translating business requirements into technical solutions and being able to “speak the language” of technology

Advanced proficiency with Excel (pivot tables, VLOOKUP’s, macros, etc.) is a nice-to-have for efficient data mapping, integration, and migration of customer data

Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving

Strong leadership, project management, organizational and analytical skills, initiative, adaptability

Microsoft Suite skills

LI-Remote