Front Desk Receptionist- Weekend Shifts

Front Desk Agent | Palihouse Hyde Park

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

With 36 generously sized rooms, an inviting lobby lounge and cocktail bar, this urban lodge caters to travelers seeking a unique and charming experience. Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay

Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.

Building memorable relationships with hotel guests in line with our service standards

Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.

Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.

Inputting guest information and payments into hotel software systems, such as Opera.

Collaborating with the sales and operations teams to ensure a smooth experience for all guests.

Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.

Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.

Politely enforcing established policies and procedures.

Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.

Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

Must have the ability to input data and access information on the computer.

Must be able to work a flexible schedule and shifts weekends & holidays as needed.

Flexible schedule- must be available to work a variety of shifts.

Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

Fluency in English both verbally and non-verbally.

Ability to input and access information in the property management system/computers/point of sales system.

Work with minimal supervision.

Maintain confidentiality of guest information and pertinent hotel data.

Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

A competitive compensation package including medical, dental, vision, and life insurance.

• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Hotel Grand Stark