Customer Service Parking Ambassador

Parking Ambassador
One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.
Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We are seeking a customer-focused and dependable Parking Ambassador to serve as the frontline representative of our parking operations. This role is responsible for creating exceptional guest experiences while ensuring safe, secure, and efficient parking facility operations. The Parking Ambassador engages with customers at entry and exits, provides vehicle assistance, supports cashier functions, and monitors Parking Revenue Control System (PRCS) performance.
Conduct parking lot counts and occupancy tracking to support availability management.
Perform daily inspections of parking facilities to identify hazards, maintenance issues, or suspicious activity.
Inspect and perform Level 1 troubleshooting of PRCS equipment to minimize downtime.
Greet customers professionally, ensuring a positive first and last impression.
Provide clear guidance on ticketing, QR code scanning, reservations, and payment options.
Address customer concerns and complaints promptly and courteously.
Use Microsoft Outlook, Teams, and Excel to communicate updates and operational reports.
Provide comfort and reassurance to customers experiencing vehicle issues or delays.
Support cashier staff by providing coverage, approvals, and break relief.
Collaborate with team members to maintain seamless customer service and facility operations.
Exceptional Service:

Deliver outstanding hospitality and customer assistance at entry and exit plazas.
Assist customers with scanning issues, ticket insertion, payment processing, and reservation validation.
Help locate vehicles using Parking Guidance Systems or ACE vehicles.
Provide vehicle assistance including jump starts, tire inflations, and lockout coordination.
Support revenue integrity through cashier approvals, audits, and PRCS monitoring.
Assist with lot closures, redirections, and signage deployment to maximize occupancy efficiency.
Protect and manage parking assets by securing designated spaces for operational projects.
Minimum 1 year of customer service experience (hospitality, retail, airport, or related field preferred).
Strong interpersonal and communication skills with a customer-first mindset.
Basic mechanical aptitude (jump starts, tire inflations, light troubleshooting).
Excel
Ability to walk, stand, and work outdoors in varying weather conditions for the scheduled shift duration.
Medical, dental, vision, life insurance coverage

• Flexible Spending Accounts
• Holiday
• Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation.