Shift Attendant

POSITION SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering
and leaving property. Inform guests of property amenities, services, and hours
of operation, and local areas of interest and activities. Identify and explain
room features to guests (e.g., use of room key, mini-bar, ice and vending areas,
in-room safe, valet laundry services). Transport guest luggage to and from guest
rooms and/or designated bell area. Assist with luggage storage and retrieval.
Assist guests/visitors in and out of vehicles, including assisting guests with
loading/unloading luggage. Supply guests with directions. Arrange transportation
(e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and
record advance transportation request as needed. Communicate parking procedures
to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and
unsafe work conditions to manager. Maintain awareness of undesirable persons on
property premises. Ensure uniform and personal appearance are clean and
professional and maintain confidentiality of proprietary information. Welcome
and acknowledge all guests, anticipate and address guests’ service needs, assist
individuals with disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards. Read and
visually verify information in a variety of formats (e.g., small print). Move at
a speed required to respond to work situations (e.g., run, walk, jog). Stand,
sit, or walk for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 50
pounds without assistance and objects weighing in excess of 75 pounds with
assistance. Move over sloping, uneven, or slippery surfaces as well as up and
down stairs and/or service ramps. Reach overhead and below the knees, including
bending, twisting, pulling, and stooping. Perform other reasonable job duties as
requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.