3rd Shift Full Time Overnight Closer
$15 - $16 per hourPlanet Fitness
Customer Service Representative
Job Title: Customer Service Representative
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary: Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Greet/meet potential members, providing a great customer experience.
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Strong customer service skills
Basic computer proficiency
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Dollars for Scholars Program
Health, Dental and Vision Insurance
Short Term Disability Insurance
Voluntary Life Insurance
Compensation: $15.00 - $16.00 per hour
Vacancy posted 1 day ago
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