Head of Programme Management

Are you energized by building strong partnerships, leading complex programs, and delivering measurable value for Enterprise customers? As a National Program Manager 1, you’ll play a pivotal role in driving customer success across a national portfolio of Enterprise accounts while owning strategy, execution, and continuous improvement from end to end.

Are you energized by building strong partnerships, leading complex programs, and delivering measurable value for Enterprise customers? As a National Program Manager 1, you’ll play a pivotal role in driving customer success across a national portfolio of Enterprise accounts while owning strategy, execution, and continuous improvement from end to end. This role is ideal for a leader who thrives at the intersection of customer experience, operational excellence, and cross-functional collaboration.

Remote with up to 20% travel, Monday-Friday 8AM-5PM

Collaborate with Enterprise/National sales team for knowledge of potential new, changes to and termination of Enterprise/National accounts.

Collaborate with Enterprise sales team on ideal customer profiles based on data and field teams.

Provides training, guidance, support & management around Enterprise/National accounts to leadership, National Service Coordinator and the field teams supporting the account.

Management and leadership to subordinates providing direction and coaching around the duties and tasks as directed.

Manage compliancy of customer requirements as outlined in customer agreements.

Train, implement, and monitor rollout of customers VMS tools, if applicable, to Central Service team and field teams supporting the account.

Collaborates and works with corporate, Central Service, and field leadership to identify process improvement and other solutions to address operational challenges.

Report feedback and recommendations to field leadership and National Service leadership on how to improve customer relationships & revenue results.

Review and report on daily/weekly/monthly data to ensure customer success, explore and make recommendations to improve customer experience.

Ensure & manage the accuracy, timelines, and efficiencies of time entry into VMS tools along with reviewing weekly timesheets.

Assist in scheduling, preparing, and attending customer QBR’s when applicable.

Collaborate with the Central Service & branch offices daily/weekly with priority orders to ensure knowledge & understanding of the customer needs.

Focus on top-notch customer experience to drive high satisfaction/NPS scores for all Enterprise/National accounts.

Attend weekly 1/1 coaching & feedback with leadership & direct reports (as applicable).

Collaborate with others to develop and provide solution-based options to customers.

Set an excellent example and quality image to all company personnel, customers, business partners and the general public. Maintain and safeguard company assets and proprietary information.

The E3 Assessment helps us evaluate your potential fit for the role and our company culture as part of a broader hiring process that includes your resume, experience, interviews, and references. This is an experienced hire role, and you’ll need to bring experience managing large staffing accounts

Associate degree (or equivalent work experience in the staffing industry)

Customer project management experience - or -

Equivalent combination of education, training, and recent, relevant industry experience.

Proven experience leading teams or multi-units

Understanding and application of basic math skills and financial concepts

Possess working knowledge of Microsoft office applications, with a focus on excel

Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together!

We are constantly striving to improve and better ourselves so that we can better support our customers.

Requires good hand/eye coordination, arm/hand/ finger dexterity including the ability grasp and visual acuity to use a keyboard, operate office equipment and read and write the application information. Reasonable accommodation may be available to enable individuals with disabilities to perform the essential functions.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.