Front Desk Receptionist - Lead (Full Time)

Lead Front Desk Receptionist

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary: Under general supervision of a licensed provider the Lead Front Desk Receptionist will oversee the day-to-day operations and training of the front receptionist. Delegate workload to Receptionists scheduled in specific locations, manage shift breaks, and ensure all daily front office tasks are completed. Communicate with the Providers, Lead Medical Assistant, Lab Collectors and Medical Assistants for efficiency and flow of the office.

This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Front Desk Operations Manager. This position's primary locations will be for region 4 clinic locations (see below) and subject to change based on coverage/business needs.

Region 4 Operating Schedule:

Cumming (ASC): Monday - Friday 8am-5pm

Buford: Monday 8am-5pm

Dawsonville: Tuesday 8am - 5 pm

Responsibilities:

Ensure staff is maintaining proper customer service such as greeting patients and tone of voice Ensure Patient Payment Log is correct with staff

Obtain Liens for the day

Obtain BCBS Checks if any

Resolve any insurance issues using the chat

Reach out to management with any insurance copay payment plans

Double check money matches at the end of the day / petty cash

Train new hires in each of the different stations

Assigning scan piles to different stations at the front desk

Cover any station when a staff member is late/cannot come in

Ensure that staff has completed all daily tasks (callbacks, scanning sheets, sending sheets, etc.) as well as restocked station before they leave for the day

Confirm staff is using the correct MESVT when taking credit card payments

Communicate and mediate with patients on questions Receptionist may not be able to assist with.

Assist with upset patients/patient concerns Contact Manager for help with this

Report any misconduct in the front office to the manager. E.g. Tardiness, lack of efficiency, phone use

Monitor overall flow of the office and help where necessary

Complete any additional task requested by management

Skills And Abilities:

Must be willing to travel to other locations

Detail-oriented

Willingness to cross-train on all other clinical responsibilities

Education And Experience:

• Experience using eClinicalWorks or other EHR system preferred
• 1-year clinical experience preferred
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience

Summit Spine & Joint Centers