Service Banker (Full Time)

PointBank has been an independent, locally-owned community bank serving Denton County, Texas since 1884 - over 135 years! We, at PointBank, would like to invite you to use our banking services, as well as consider joining our team of dedicated employees! PointBank's mission is to make every customer feel like the only customer so they refer their family and friends. Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank’s growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.

Provide prompt, efficient, and friendly service to customers. Assist customers with their banking needs, answer any questions and resolve any problem situations.
Identify and take advantage of opportunities to promote and refer bank products and services to satisfy customers’ financial needs and goals.
Follow the established policies and procedures for this position, as directed by the manager.
Provide prompt, efficient, and friendly service in processing customers’ transactions.

Maintain the knowledge and job skills required to open, close, service and support all accounts, products and services offered by PointBank.
Follow established policies and procedures, using computerized platform and programs when necessary, to ensure work is completed correctly and in compliance with regulations.
Respond to customer questions or problems in a quick, courteous and friendly manner, taking advantage of any sales or referral opportunities.
Responsible for sales, cross-sales and referrals of bank products and services, or any other sales or marketing campaigns or initiatives, to new and existing customers to meet individual and branch goals, and overall bank goals and objectives.
Responsible for entering, updating and maintaining information and status of customers and leads in CRM system.
Educate customers regarding identity fraud, phishing scams, etc., and that the bank will never ask for confidential information via text, email, etc.
Help answer and operate the telephone system; follow-up with customers on any outstanding or pending issues.
Process commercial and consumer transactions (such as account deposits/withdrawals, cashing checks, loan payments, etc.) following established policies, procedures and customer service standards, using computerized platform and teller programs.
Follow established policies and procedures (such as verifying all transaction elements for authenticity or fraud, placing holds, etc.), using computerized platform and teller programs when necessary, to ensure work is completed correctly and in compliance with regulations.
Know procedures for and maintain compliance with banking regulations and reporting requirements (such as BSA, Reg CC, Privacy, CTRs, etc.).
Keep cash secure and maintain a high level of safety and security for the bank. Maintain proper levels of cash in cash drawer. Balance cash drawer daily. Order/sell cash as necessary. Know procedures for researching and locating outages, thereby limiting violations of the Teller Outage Policy.
Compliance with all company policies and procedures.

Report to the Facilities Manager of any maintenance, landscaping, or housekeeping needs.
Promote a positive image for PointBank in the community.
Attend all meetings and complete all training required to ensure regulatory compliance.
Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.
Comply with all applicable BSA/AML/OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.
Responsible for making suggestions to improve branch/departmental operations and overall bank.
Perform other duties and assignments within the bank at Management’s request; accept periodic cross-training, works in other branches if needed

Equipment Use, Physical & Mental Demands, and Working Conditions
Equipment Use
Telephones-F

Computer-F

Cash Dispensing Machine-F

Drive-thru Tubes/Commercial Lane Drawer-F

Reading/Writing-F

Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.

Interpreting Data-F

Worker is subject to inside environmental conditions; Worker is subject to outside environmental conditions when working with ATMs or traveling to visit customers and potential customers outside of the bank or when traveling to required bank meetings and training sessions -F

Worker is subject to local travel as required when working with offsite ATMs or to call on customers and potential customers outside of the bank or when traveling to work at various branches or when traveling to required bank meetings and training sessions -F

Worker is subject to inside environmental conditions; Worker is subject to outside environmental conditions when working with ATMs or traveling to visit customers and potential customers outside of the bank or when traveling to required bank meetings and training sessions -F

Worker is subject to local travel as required when working with offsite ATMs or to call on customers and potential customers outside of the bank or when traveling to work at various branches or when traveling to required bank meetings and training sessions -F

All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at View phone number on click.appcast.io. PointBank is an Equal Opportunity Employer of minorities, women, veterans and disabled.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at View phone number on click.appcast.io. PointBank is an Equal Opportunity Employer of minorities, women, veterans and disabled.

Bilingual English/Spanish preferred

PointBank is an Equal Opportunity Employer of minorities, women, veterans and disabled.

This position is currently accepting applications.

Full-Time/Part-Time Full-Time

Shift -not applicable-

PointBank is an Equal Opportunity Employer of minorities, women, veterans and disabled.

#J-18808-Ljbffr Point Bank