AM Host - Urgently Hiring

18.00 USD Hourly

The Host is responsible for making reservations and greeting guests when they arrive at the unit. The Host also seats the guests and makes sure that they are satisfied. The Host is responsible for giving the guests a good first impression of the unit by greeting them in a friendly manner.

Greet customers in a positive and welcoming manner. Acknowledge customers in a friendly manner upon their exit, inviting them to return.

Anticipate the customers' needs, and respond appropriately with a sense of urgency.

Answer telephone and direct calls where necessary. Escort customers to their tables and assist in seating; present menus according to unit guidelines.

Resolve customer issues, ensuring customer satisfaction. Clean and organize lobby area and host stand.

Be familiar with all unit services/features and local attractions/activities to respond to customers' questions accurately.

Maintain awareness of safety issues, and report them immediately to your manager.

High School Diploma/G.Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.

Reading and writing work-related documents in English.

Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

Constantly communicates and receives verbal communication with other employees in fast-paced unit.

Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Touch-screen computer.

Multi-line telephone.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.