Video Banking Teller

Video Teller (ITM Teller)
Department: Customer Care
Status: FT Hourly
Jump start your career at Equity Bank ! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you will help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we will help you invest in your community through volunteer opportunities which align with our company initiatives and core values
Bilingual Spanish Speakers encouraged to apply!
Deliver Superior Customer Service and Customer Experience
Demonstrate excellent customer service skills with both external and internal clients.
Promptly accept calls and video sessions and create a welcoming, engaging, professional environment for each customer encounter.
Respond to routine customer inquiries and requests received via email, secure messages and chat. Be able to effectively communicate and be understood by customers and partner departments.
Work jointly with other departments to provide an enhanced customer experience

Accurately Perform Financial Transactions & Functions
Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions.
Minimize risk related to negotiable instruments, documents of identification, transaction authority, and funds availability.
Evaluate documents presented by the customer for authenticity.
Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
Adhere to bank and/or retail operating procedures and protocols, including but not limited to transaction limits for both cash out and checks.
Be able to apply critical thinking to find effective solutions and resolve customer concerns.

Refer or Sell Bank Products and Services
Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services.
Expand existing customer relationships.
Market bank products and services.
Proactively make referrals to other business lines that result in additional revenue to the bank.

Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position.
Actively work with customers to understand each customer's normal account activity, as appropriate for this position.
Complete periodic compliance training.

# High School Diploma or equivalent

• 1+ years banking experience and 2+ years Customer Service experience preferred.
• Must be comfortable with video communication.
• Computer proficiency in Windows-based systems
• Equity Bank, a full-service, $8 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Health, Dental & Vision Insurance

• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• 401(K) Retirement Plan w/ Company Match
• Employee Stock Purchase Plan (ESPP)
• Retail Banking Benefits

Find your future at Equity Bank!
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay Range: $15.00 - $16.50 per hour